Call Centre Software
Call Centre software
Mintec has been involved in the design, development and maintenance of Call Centre Software for many years. CRM software systems allow businesses to keep track of important customer information, resulting in improved customer service, efficiency and productivity.
In many organisations CRM systems are now considered to be the main driver of the business, with many business systems relying on the CRM system to perform everyday tasks.
These systems can be integrated with other Customer Management Software making for a more complete interaction with the client.
One example of this is InsuranceLine. InsuranceLine is a leading insurance company that provides tailored insurance products to their customers.
Mintec was initially approached by InsuranceLine in 2000 to develop their corporate call centre software which provides an efficient interface to their client database. The success of this initial project led to Mintec further developing their call centre and administration applications providing for a more efficient business.