How implementing systems support can ensure you avoid a disaster in your business

This year’s census was an absolute disaster.

Census website failure

This image from shows what 15 million Australians experienced on August 9th when everyone flooded the Census website to complete the survey.

On August 9th, more than 15 million Australians were expected to flood the Census gates, but were treated with the surprise of the site crashing due to the high amount of traffic, some deliberate attacks and rumours that data had leaked. Not a great look for the ABS and Australian Government. 

So what can your business learn from this disaster?  Basically that systems can fail and when they do, it is dramatic.

Without proper maintenance of your bespoke systems, you too could be heading towards a similar disaster. If you had a failure, who would you turn to?  It takes time to find someone and for them to become familiar with your environment.

Being proactive, as opposed to reactive, is crucial if you want to mitigate the chances of a similar scenario panning out in your business.  

Over the years, I have seen too many businesses neglecting their bespoke systems which has compelled me to publish this blog.

Systems support is critical

Systems support is imperative to reduce the chances of a disaster occurring in your business. As well as this, many companies are unaware of the potentials contained within their bespoke system, therefore missing out on the opportunity to gain a fully-fledged competitive advantage.

There are common issues that we’ve seen in businesses with tailored systems that you should be aware of:

  •  Source code to the system does not belong to the client or is not present
  •  Systems are not regularly or correctly backed up
  •  Businesses are unaware of connections within their systems; what feeds it; what it feeds and therefore what impacts are possible.


Whether your goal is to improve business operations or customer service, neglecting your tailored systems leaves you exposed to the above issues, and threatens your business.

What is required to ensure my systems are supported

Building systems is complex and it’s often easy to overlook how crucial ongoing support can be. The below image illustrates the multiple components required to build a system:

Components required to build a system

Frequent and ongoing systems support is required to ensure you:

  • Leverage the capabilities and benefits to the fullest potential;
  • Keep pace with the market; and
  • Ensures systems are updated appropriately.


Businesses require someone who understands the entire process of a system; from the development to the production stage.


Understanding the breadth of a system enables you to easily locate problematic parts of a system. Once problems are recognised and identified, it is far easier to improve your system. Ultimately, this will contribute to your businesses efficiency in the long run.

What are my next steps?

If you’re unable to extract the most out of your system, it’s time you looked into the implementing systems support.

With over 35 years of experience in software development, Mintec has helped many organisations support and maintain their bespoke systems to help improve business efficiency. We have the depth and knowledge to alter source codes, ensuring your systems are capable of meeting the demand of today’s marketplace.


Give us a call on +61 3 9660 5500 or send us a message – we look forward to speaking with you.

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